Privacy Policy for Epic Pools

Last Updated: 2023-09-21

1. Introduction

Epic Pools (“we,” “our,” or “us”) is dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and protection of your data when you interact with our website and services related to swimming pools, pool maintenance, and related products.

By accessing or using our website, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our website or provide us with your personal information.

2. Information We Collect

2.1. Information You Provide: We may collect personal information that you voluntarily provide to us, including your name, email address, phone number, physical address, and any other information you choose to share when:

  • Requesting pool maintenance or repair services.
  • Filling out contact forms on our website.
  • Sending us emails or other communications.
  • Participating in surveys or providing feedback.
  • Purchasing pool products or equipment.

2.2. Automatically Collected Information: When you visit our website, we may automatically collect certain information, including:

  • Your IP address.
  • Browser and device information.
  • Usage data, such as pages visited, links clicked, and time spent on our site.
  • Cookies and similar tracking technologies as described in Section 4.

3. How We Use Your Information

We may use your personal information for the following purposes:

  • To provide pool maintenance and repair services, as well as deliver pool products and equipment.
  • To communicate with you regarding service requests, product orders, promotions, and updates.
  • To respond to your inquiries and provide customer support.
  • To send you newsletters and marketing materials with your consent.
  • To personalize your experience on our website.
  • To improve our website, services, and customer experience.
  • To comply with legal obligations and protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze user behavior, and improve our website’s functionality. You can manage cookies through your browser settings, but please note that disabling cookies may limit your access to certain features of our website.

5. Sharing Your Information

We may share your personal information under the following circumstances:

  • With trusted service providers who assist us in delivering pool maintenance services, managing our website, and fulfilling product orders.
  • To comply with legal requirements or protect our rights.
  • In connection with a business transaction, such as a merger or acquisition.

6. Your Choices

You have certain rights regarding your personal information, including the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent for marketing communications.
  • Opt-out of cookies and tracking technologies.

To exercise your rights or for any questions regarding your personal information, please contact us using the information provided in Section 8.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We treat your information with the utmost confidentiality and respect.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

Epic Pools

[Address] Cape Town, South Africa

[Email Address] epicpools@gmail.com

Phone Number] 084 502 8543

9. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically.

By continuing to use our website after such changes, you consent to the updated Privacy Policy.

This Privacy Policy is effective as of the “Last Updated” date mentioned at the beginning of this document.